Basics of Gaming HR Management: What You Need to Know to Choose Casino Personnel?
Casino staff directly influences the image and reputation of the facility. Qualified and professional personnel provides the casino with steady operation, good attendance, and decent income. What kind of specialists are required for quality customer service? Where qualified specialists get trained? And what level of salary do they have in different countries?
Read about all of it in our article.
Casino staff: required employers
The official casino staff has to consist of employers that represent no less than a dozen of professions.
General manager of the casino has the biggest authority after the owner. The general manager also has the biggest scope of responsibility. The range of his or her duties includes control over other employers, performance quality assurance, and assessment of general professionalism.
Manager monitors game processes and coordinates all casino structures. The number of managers varies depending on the size of facility. Besides, their responsibilities can narrow down to certain domains such as direct contacts with guests or hiring.
Pit boss is an administrator of the game hall. Usually there are several pit bosses in the casino and they divide the hall into zones of responsibility that include standalone game tables. Pit bosses supervise the adherence to rules of the casino and standalone games, monitor the work of dealers, and solve the difficulties that arise in the process.
Inspector is a guarantor of fair play that sits at the table together with the dealer and takes final decisions in disputable situations. Representatives of this profession keep an eye on both guests and staff members, assessing their fairness.
Croupier (or dealer) acts as a key link between player and casino. There are quite a few of such specialists in every facility, as the range of their responsibilities is very wide. Player croupier supervises the process at the table, deals cards, and takes bets. Supervisor helps player croupier to take cash and chips, exchange them in the cashier.
Stickman works at craps tables – handles dice to players, takes bets, and gives out winnings. Chipper collects, sorts, and exchanges chips during the game. Boxman plays the role of a dealer and cashier, exchanging chips to cash directly at the game table.
Required casino workers also include cashiers, hosts, slot machine operators, and security team members.
Where casino workers are trained: foreign schools
Big casinos usually have their own training courses for personnel, mainly croupier. But there are many independent educational institutions that train dealers, slot machine operators, cashiers, gambling marketers, and other specialists important for gambling facilities.
Apart from personnel training, such academies usually provide employment assistance for graduates. In Europe, you will find institutions that have tens of years of experience in this field. Let’s review several especially successful gambling academies.
Cerus Casino Academy
The academy is considered one of the leading institutions in EU countries and has subsidiaries in different European cities, including Paris, Manchester, Rome, and Madrid. The academy has over 10 years of experience and currently consists of eight schools. The academy trains croupiers and slot machine operators.
Croupier Training Academy
Located in Wales (the UK), the academy has been preparing croupiers for prestigious world casinos and cruise liners for more than 25 years.
The academy has been operating just since 2016, but has already made a name in the global market. It is based in England and trains dealers, providing graduates with a Personal Functional License (PFL) issued by the UK Gambling Commission, as well as employment in one of 140 casinos, with which it collaborates.
Totally Gaming Academy
The academy specializes on courses and workshops intended to train and retrain a wide range of gambling specialists. The institution trains personnel for land-based and online casinos, lotteries, betting houses, etc. Main directions are management, marketing, financial accounting, responsible gaming.
The academy is located in London but also offers online training. Lecturers are representatives of well-known gambling companies such as American iGaming Solutions, iGaming Capital, 1710 Gaming Ltd, and others.
Salaries of gambling specialists in Europe and USA
According to materials collected by igamingbusiness.com, the average salary in the UK gambling sector amounted to £67,072 in 2018-2019. During the same period in Malta – £41,085, in Gibraltar – £83,441, in Scandinavian countries, Spain, Portugal and Netherlands – £53,732, and in the USA – £82,895.
According to the data of compensation platform PayScale, the average salary in the US casino industry is as follows:
Host – $42 thousand.
Security manager – $46 thousand.
Operations manager – $63 thousand.
HR manager – $61 thousand.
Financial analyst – $55 thousand.
Marketing manager – $57 thousand.
Graphic designer – $42 thousand.
Software developer – $70 thousand.
As for the croupier or dealer, they get hourly wages in most of facilities. According to the data of salaryexpert.com, a dealer on average gets €6 per hour in Malta, and $15 in the USA. Besides, croupiers can expect tips, the amount of which depends on the level of institution and material wellbeing of customers.
On October 7, Head of HR at Slotegrator Maryna Martynenko will speak at the open lectures as part of Ukrainian Gaming Week 2020 exhibition. She will discuss event recruiting and explain specifics of hiring in the gambling industry.